Unlocking the Full Potential of AI: Key Lessons From ABBYY User Experiences

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Let’s Give Them More of What They Want (AI)

by Chip VonBurg, Chief Customer Officer

In every industry and use case, our customers want more understanding of the differences between large language models, genAI, and small language models. They want to know how to get more insights from their data and how to get more value from their intelligent automation investment.

More. More. More. Pressure for more revenue. Mandates to use more AI. Give customers a more delightful experience. Help employees do more. What more can be asked?

We’re already halfway through the year, and you may be hearing your leadership asking, “What more can you do to meet your KPIs?” Striving for more has been a strong theme among our customers this year. We’ve worked with them closely on strategic, revenue-generating and customer-facing initiatives. In every industry and use case, they want more understanding of the differences between large language models, genAI, and small language models. They want to know how to get more insights from their data, what could make their business processes run more streamlined, and how to get more value from their intelligent automation investment across all areas of the business.

We have a “more” state of mind, too.

Giving more and caring more have always been core values at ABBYY, and it shows. In this edition of The Intelligent Enterprise, we share what customers had to say about how they got more out of their ABBYY AI investment. You’ll read about how a global sportswear company changed their game with a winning AI-enabled tech stack, be inspired by a number of ways that our customers are succeeding with AI change management while making their employees happier in the process, and hear what Rolls Royce, Emerson, and Société Générale shared about their intelligent automation journey at our recent ABBYY AI Summit at Emirates Stadium in London.

The Intelligent Enterprise

NLP, LLMs, DeepML, and FastML: The AI Under the Hood of ABBYY IDP Read article

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You’ll also want to read about our redesigned ABBYY Marketplace that enables you to do more document processing with less IT investment—perfect for the citizen developer and ideal for developers. It’s among the latest enhancements we’ve done to ensure we continue to innovate on behalf of our customers, and it’s one of the reasons Everest Group recognized ABBYY as a Leader in its Intelligent Document Processing PEAK Matrix® Assessment 2024 for the sixth consecutive year.

Documents are, of course, an essential component to business processes, and our ABBYY Timeline process intelligence solution provides the most comprehensive insights into the state of your business so you can focus on what matters most to you. See why Gartner recognized ABBYY as a leader in its Magic Quadrant for Process Mining Platforms 2024.

We know there are many options when selecting AI solutions for your intelligent automation projects, and that’s why we go the extra mile for customers. We help you incorporate purpose-built AI to not only meet your KPIs but exceed them beyond expectations.

To get more frequent insights on the latest AI for intelligent automation news, subscribe to our AI Pulse newsletter and podcast today.

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